Insurance Claim Process

Our Process

At Restoration Contractors of America, our process is what is ultimately responsible for our success. Coordinating a renovation or restoration project is little like directing a symphony. You must make sure all the people get in the right place at the right time without getting in each other’s way. Coordination is critical. It’s how we are able to get our Charlotte Metropolitan area customers back in their homes and businesses in an extremely short amount of time. We have improved upon the process in several ways in our ongoing pursuit of perfection.

Addition of Internal Support Staff

As you can imagine, the job of a project manager is a little hectic. We have added internal support staff to assist our project managers in their day-to-day activities. This assistance with their project estimating, project maintenance, and ultimately, job completion, frees up time for the project manager to focus on the more important tasks of project planning, scheduling, and execution.

Creation of Project Manager Teams

By structuring our project managers into teams, we have created the capacity to perform more restoration jobs concurrently, and perform them better and faster. We’ve all heard the adage, “The whole is greater than the sum of the parts”. We’re proving that every day since we created these teams. By calling on the strengths of each individual, we have made RCA a more proficient company.

Technology To Help Us Work More Efficiently

We’re calling upon the use of technology to help us in every facet of our business. We don’t strive to buy the latest and greatest gadgets just because they’re new. We do concentrate on those proven technologies that can assist us as tools to enhance our daily operations. Whether it is telephones that allow us to send quick messages to each other; or the new notebooks and wireless internet technologies that allow our project managers to connect to the RCA back-end office servers in real-time, allowing them to create and modify project estimates in the field and on-the-fly. We invest in those technologies that make us more efficient.

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